CCI CARE.COM 877-227-3115 MA

This is a recurring charge for care.com, a website providing care for elders, pets, etc. Their Terms of Use explains the cancellation policy here: http://www.care.com/terms-of-use-p1012.html#paymentAndRefund. Typically, when you sign up, you either enroll in a recurring charge for your subscription or a one time fee. To cancel, you basically need to log in, go to Account & Settings/Membership Information, click on Downgrade Memebrship (next to Membership Information). This will downgrade you to a free membership. After you do this, you can then go back to the same place and click on Close Account, if you wish to close it altogether. Hope this helped.

I was supposed to be charged for one month of service and have been charged monthly ever since. Unauthorized charges are illegal. Fraudulent charges will be filed along with complaints to the Better Business Bureau.

CCI (care.com) are a bunch of scumbags! I signed up for 1 month, and now have realized they have been charging me for 6 months consecutively! How can I trust them to do a background check on a babysitter??!! I can't believe the first post was in 2012 and this is still happening in 2015...

Like everyone else I too had thought it was a one time charge and have been getting charged a Premium account charges. Has anyone every filed charges or complaint to the Div. of Consumer Protection ? This is my next step.

Never authorized this,charge,or,subscriber,to any type of service. They simply started charging my account fraudulently. Apparently someone stole or skimmed my cc number and the started charging it. The bank put a stop to it after five consecutive charges under the name CCICA.CARE.COM

They didn't tell about the cancellation policy. They took money every month.

CCI- Care.com. They got me too. 8 months at $42 a month. I just noticed it today. I have Stage 4 Cancer and a I'm a single Mom. I need help with household chores and errands. I can't drive anymore and can no longer manage without help. I have a brain injury from the cancer, so unfortunately I can easily taken advantage of when it's urgent to have help and I don't understand the fine print. SHAME ON THEM. I went online and followed someone else's instructions to down grade. It said I would no longer be charged, but would have my basic information still on the site. I called (877)227-3115 and got a representative. I told her I wanted my account completely deleted, not just "down graded". I told her what they do may be legal, but it's unethical and preys on people that need help. I told her many people are reporting them to the BBB and they are shady. Warning everyone I know not to use them.

Judging from the postings, nothing has changed about this company. They put through a subscription and after a few weeks I no longer received any candidate listings but they kept on charging excessive fees. However, calling 737 202 3114 it was easy to close my account. Don't let Care.com talk you into continuing your membership. The free status may not turn out to be so free after all.

Yep, same here. Signed up for one month only, and they continue to charge me. Fraud. I've reported this to my credit card and will show them the many complaints against them. Worthless company and worthless reference as well. The housekeeper I contacted never got back to me. They don't deserve respect. I don't care who wants to call it "SCAM" or not. It is DEFINITELY fraud when you are not forthcoming with the fact that these accounts automatically go to recurring. This is along the lines of infuriating.

I have been charged $39 a month for 5 years, totaling $2,300. I signed up in 2013 and put up one job posting that was never officially sent out. In those five years, I never received an email stating that my membership was being renewed or any sort of invoice stating that I was making payments. At the time I signed up, I had no idea I was being charged monthly. Still waiting for a supervisor at care.com to call me back. Other companies that I sign up for with monthly subscriptions send invoices by email or some sort of annual announcement stating that my subscription will be renewed automatically. It seems knowingly deceitful to not make this more apparent to customers. Anyone else have any thoughts about this?

I have never requested their services. No idea how they got my credit card number. I have tried to contact them at both phone numbers 877-227-3115 and 737-202-3114 and been on hold forever or it rings and hangs up. This has been going on for months, shame on my for not acting sooner but I thought it was a part of my ins policy. Probably nothing can be done based on all the posting on this site. I have file a fraud claim with my bank so I will see.

I also got this service and signed up for one month only. I have 5 additional monthly charges of $42.22 the first charge was $33.77. I never used the service just searched the site and asked for babysitters in area. If they're going to charge you monthly why do they offer a one month only box? I called 877-227-3115 but was told by voice message to call back. SCAM/FRAUD WILL NEVER USE AGAIN!!!

I have also been charged/scammed by care.com, I am actually elderly and just realized I have paid over $600 in the past year and a half, I never joined and they without authorization charged me thru there app! This is theft! Not to mention extortion of the elderly!

They scammed me too. Hard to get in touch with them. Monthly recurring charges. Where is the Better Business Bureau?

Charged $38.95. I have no recollection of having any dealings with ccicare. Cannot contact a person or access the web site.

This is Care.com. I used them to acquire house cleaning services. Never once did I authorize them to continue to remove $59-$62 every 3 months. I have no idea how they decided that was okay. I have cancelled my credit card and will no longer use Care.com for anything as I find they are not on the up and up with people, they continue to remove money without ever giving a receipt. Please be careful. This is not the place to use for these types of services as you will be charged forever for it.

Same as so many above! Started getting repeated "card declined" messages, but hadn't spent any money ony card recently. When I looked at the email from my bank, I didn't recognize the charge at all. Had never heard of the company. Looked it up to find that others have had the same issue. I don't even have kids for whatever this service is! Again, never heard of it. Never initially authorized charges.

I just noticed this charge on my account in Sep 2022. They have been charging me for searching me since October of 2021, a full year. This seems to be a theme with them. They charge $38.99 a month so you don't notice it if you have a lot of transactions. I used care.com in the past to find a driver for my child or a personal assistant. I do not recall subscribing as I have only needed the service for short periods. Either you find a helper or you don't. I can't imagine that anyone seeking to hire help would need this for more than 30 days. They need a system in place to fix this ongoing problem, like automatic cancellation for non-use after 90 days. I will call on Monday. The credit card company refunded me for 6 months, but I want the other months back that I did not agree to. I had a new card issued to me by cc company. Most people blame themselves for not catching it and just eat the money. If a class action suit is brought against these people, I wonder how much money they would have to repay and what their financial records would show. I see the posts about this same issue start in 2012 and continue through 2022.

i just called the phone number on my credit card and spoke to a very helpful man named Raphael. He cancelled my account within five minutes. He also explained that it's best not to cancel on-line, which is what I had done originally. For some reason, the cancellation is not going through. I am pleased with the response.

I signed up for 1 month of care.com. I just came to see that I have been charged for 12 months!!! I only used it that 1 month. I just went to the site to remove my account and I don't see where you can remove the credit card.

I did not order nor use the charge from cci*care.com (Walthama). Indicate how you will remove it before I call the cards fraud department. Response required immediately.

I got a tutor for a month for my daughter. Signed up for care. They've been billing me 38.95$ every month ever since, and i didnt notice. :(

Like everyone here my daughter (36 years old with MS since 16) and two very young children. Last year when my husband and I took a trip our daughter finally had enough and she tried to take her own life and that is when we knew my helping her was not enough so we frantically started to search for help. We did sign up and we did cancel prior to the month ending so as NOT to be charged again.
Come to find out we had been charged $49.00/month since April 19 2017 and yet when we tried to use the email they sent the original confirmation(scam/junk folder collected) it was not accepted in their system and when we tried a "Password Reset" it says email not accepted. RIP OFF and as others have said despicable that a company TAKES ADVANTAGE of the disabled or infirmed. SAD!!!

As someone noted above I never heard of this company. Don't know how they got my acct info but noticed today that they took out $90.90. When I called the bank they were very familiar with the company. They said they take care of pets and do babysitting. I do not have pets and my kids are in college. I wish some authority would look into this company.

hello, I am reporting fraud on my American Express card. I have already called Am/Ex card, closed account. I did however called the Care.com number 877-227-3115 number as well. They kept asking for my home, cell number as well as my email and credit card information too. I would like to be reimbursed as well.. I cancelled the card. There was NO authorization for them to charge my Am/ Ex card. Please help, Robin Allard I have absolutley "NO" use for care.com Thank you

Everybody is so quick to throw the "scam" word around that it dilutes the meaning of the word. I, too, saw a charge on my card for this and had no idea where it came from. But after some research I found out my wife (at the time) signed up for the service via a phone app and didn't realize she signed up for the premium service that kicks in after a free trial. Once the free trial was up, boom there was the charge.

I called the number and, albeit after a 35 minute wait, the staff member was very friendly and very accommodating to issue a refund.

I'd say it's probably not very consumer friendly with it not being so obvious what you're signing up for, but I wouldn't use the "scam" word because I save that for intentional deceit on the level of Bernie Madoff and that's not happening here.

Sometimes you just gotta look closely at what you're signing up for.

OMG- I had no idea. They have been charging us for years (since my boys, now 18 needed nanny services). I know I cancelled it years ago!!

Can not cancel at any website or customer number for months.

Well, the reason that occurs is because NO ONE reads the terms and conditions prior to putting their credit card info into their system. Click the button and read the terms. And true fraud only occurs when the cardholder doesn't initiate the charge. You know who this merchant is and you used their services. So, it's not fraud. Fraud is when a charge shows up on your account and you have never done business with this merchant and you did not initiate this charge at all. Like if you lost your card and someone used it at a corner store. That's fraud. Reason I'm putting this on here, is because reading terms and conditions OF EVERY ONLINE MERCHANT, especially one that has the ability to bill your card monthly, should have their terms and conditions read. Also, read your cardholder agreement with your credit care provider. Because if the merchant can prove that they provided terms and conditions, you will lose your billing dispute the bank puts in to Visa. So, it's important to read people. IJS.

This is a scam

I was charges $42.40 from March of this year until October and I too wanted only one month. My husband just noticed the charge and I did NOT request that. I was on the chat with them just now and told the agent that they have deceptive practices as they never email their customers to let them know the debit has come out. EVERY company that does recurring payments sends an email. Apple, Amazon, Hulu, Netflix.... That's an honest practice. The agent tried to say she told me WHY they don't send an email about the recurring payment but she did not. I said they are thieves and stealing from people. She gave me their legal department info twice and twice I told her to have them reach out to ME. I am still waiting to hear from my "escalated claim" because they got $296.80 that I did NOT agree to. So we'll see what happens!!!

If you sign up for their premium service and don't cancel in time they will bill you $70!! It is legitimate so you have to be careful.

CCI care.com- I signed up for one month for my mothers care. I was billed every month afterwards as many have been on this site. This is fraud. You can close your account (I hope) as someone else gave directions here. I did go on the website and downgrade then go back in and cancel. I will pursue getting the funds back that I was illegally charged. They violated my contract and my trust. I am also going to my bank in the morning as suggested by someone above. I also left a message with their answering service tonight. I want every cent refunded. Wonder how many hundreds of thousands they are making monthly ripping off their clients?

My card was charged $18.99 i do not use icare for anything.

I selected a one-time payment when I signed up to give care.com a try. Just like everyone else, they switched me to a recurring monthly charge and I just noticed it now and have been paying for several months. This is absolutely fraudulent activity. Thanks to Roger above for letting us know how to go in and downgrade so we won't continue being billed.

I never authorized this charge for 37.00 I tried calling 877-227-3115 but could not get through to a real person. My name is Bruce Mack and I live in Tyler, TX. 75703. My Region account was charge by a hacker of some sort. I'm a 50 year old single male. There are no service here that I would even want to be associated with. Please call me within 24 hours at 903-376-1511. Thanks.

I clicked on their website once and 6 months later, they charged my credit card for six months services. I did not use their services. I don't know how they got my credit card number. I did not initiate any charges for them. I see now they have many complaints for the same thing

I was never contacted for the service I requested. Just realized they billed $20 per month and $65 per month separate going all the way back to August!!! I thought it was a one-time fee and I would not be charged if not contacted by a tutor. No one ever contacted me! I am LIVID! How can I report them for fraud?

care.com babysitting referrals

This charge of $166.34 just appeared on my credit card. I contacted CCICare.com at 737-202-3144. When I called they asked for the last 4 digits of my credit card and the date of the charge. They went to check and wanted my date of birth. I would not give it to them and told them that if they can see the charge they should be able to tell me. After discussing back and forth, I gave my email address. The representative responded that they did see my account for premium services with a different card number. HMMM, so how do i have a charge on THIS card number. She stated she would cancel my subscription (that I never had) and will refund me the money, even though it was not company policy. I shall see in 5-7 business days if this is legit going to happen. I visited their site maybe 5 or 6 years ago. This is the first charge from them. Clearly something is very wrong here.

Had a $140 charge from CCICARE.COM 877-2273115,MA out of the blue. I called the number. They asked for my first/lane name. Somehow, they had my email address. They search the last four of my cc and informed me that there was no charge. I asked if I needed to call the fraud dept of my cc and the rep said "I guess so because we don't show any charges to that card." So, I had to cancel my cc.